Lazy Man and Money

Safeway’s Just For U Program Revisited

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[Editor’s Note: Today’s post about Safeway is regional in nature. If Safeway is in your region, reading this post could save you a lot of money. If not, I invite you read Save Money on Groceries.]

Almost two years ago, Safeway invited me and about ten female bloggers to look at Safeway’s Just For U program, a way to receive personalized deals through their loyalty card program. I explained how it works here: Safeway’s Just For U Program Reviewed. For the most part the program works the same way so rather than cut and paste all that here, I’ll assume you clicked that link and read it.

Last week, Safeway asked me and two other bloggers to come back to see something new. They also added 15 new bloggers who weren’t there last time. Most importantly they added another guy so I wasn’t completely outnumbered by the mommy bloggers.

Safeway was showing off two major things: improved underlying software and an iPhone/Android App.

Improved underlying software

When Just For U launched a couple of years ago, Safeway outsourced a lot of it. They launched it in only a few markets confirming what they said this week that it was very much a project in the beta stage. They learned a few things that they weren’t doing right, and ended up bringing all the development in house to give a better experience.

I’ll give an example of some of the confusing things they had to deal with. If you have a digital coupon loaded on your Safeway card and then you hand the cashier a paper one, it was the cashier’s discretion of which to take. Today, the register is smart enough to take the best deal. If the consumer saves more with the paper one, it will that one and save the digital one for later. If the digital one is better, the register will beep and alert the cashier to return the coupon to the customer to use later, because he/she would be getting the best deal.

Android/iPhone App

This was the other big thing that they stressed. You can also load personalized deals in the store via the smartphone app. They just ask that you give Safeway 5 minutes from adding the deals before you checkout. I had an HP Pre 3 and a Motorola Triumph with me. The Pre 3 runs on webOS and Safeway doesn’t make an app for it or the newer Windows phones. I downloaded the app on my Triumph and tried to access my grocery list there, but it didn’t work right away. After a few minutes it did work, but by that time I had used their “email to myself” feature to send to my email where I could shop on my Pre 3.

I think most couponers (which is mostly the Just for U audience) do some preparation and likely would have access to the full website during this. If I’m correct about this being a likely scenario 98% of the time, there really is little need for a dedicated smartphone app.

I asked if their mobile website has all the features of the iPhone and Android app, and they said they are targeting for Q1 of 2013. It never ceases to amaze me how a company could develop a website that is every bit as functional and works for everyone, but chooses to do double the work and exclude people. If they make a Windows Phone app, they’ll be doing triple the work and still excluding people. You would have thought we had learned something from the web that coding to one standard that everyone can use is the way to go.

There are two other random points that I find interesting and worth sharing:

You Need to Add Coupons to Your Card

While Just for U offers you digital coupons and personalized deals, you do have to add them to your card to get them. It doesn’t make a lot of sense to the consumer to have to through and check a bunch of things off. A couple of years ago, I asked for an “add all” button, because I’m Lazy and it would save me time.

This question surfaced again this time. We got a better answer than before though. Safeway partners with the coupon dealers and they don’t like it when you just add every one automatically. Safeway and the partners want to know what products you like so they can better tailor the specials for you.

The Privacy Risk with Just For U

This leads to a question of privacy. A local news CBS affiliate decided to make a big deal about everyone losing their privacy with this program. The news piece was completely off base because if you use a loyalty card at all, you are trading your privacy for savings. This is the case with grocery stories and drug stores everywhere. The Just for U program just gives you additional savings from the information that Safeway already had from your purchase history.

If privacy is your concern, ditch the loyalty card and pay with cash. On that note, the marketing consultant implied that unless you use cash, you will be giving up your privacy. If I use a credit card they will know I shopped at Safeway, but they will not get my exact purchase history.

And don’t get me started about the news talking about targeted ads and comparing it to pop-up ads (which are not necessarily targeted) or ads on Facebook (curiously the news didn’t mention ads on their own website and chose to slam Facebook instead).

The news did make the point that they don’t sell or give away this information, but that Safeway, if served a subpoena, will give the information to authorities. This is simply cooperating with law enforcement. It didn’t stop the news from making a case that a divorce lawyer could use that information. There are very few Safeway products where this would be helpful in a case, and they’d already have to know that you likely bought them at a Safeway and not at a drugstore to get the court to issue the subpoena. In other words, it’s fear mongering to the 0.0000001% of people where this may come up.

I went a long there, but that was a terrible hatchet job by the news and I’m embarrassed for them.

As for the Just for U program itself, I had stopped using a couple of months after last review. The reason is that I do most of my shopping at the military commissary, which, as a non-profit, has amazing prices. However, they don’t have loss leaders. So for those I use my closest grocery story which is not a Safeway. With the deals from the Just for U program though, I’ll go the extra mile. For instance, today, I got a pair of 5 pound lasagnas, Safeway brand, for $8 each. They’ll come in handy when the baby arrives in a couple of months, if we don’t eat them before then.

Full Disclosure

I shouldn’t have to say it, but companies reach out to bloggers for marketing purposes. These companies are for-profit. As long as it helps me provide you with great content, I am for-profit as well. I always tell people my readers to take advantage of any profitable opportunity that doesn’t harm others, so it would be hypocritical of me not to do the same.

Last time I reviewed the Just For U program, I got $125 in Safeway gift cards and products or about $21 an hour spent. That was a surprise as I was not told in advance there would be any form of compensation. This time I had expectations based on that experience. I got $200 in gift cards and a gift bag with about $25 of Safeway product (mostly their more healthy stuff like granola, and trail mixes, and nut mixes, which I don’t mind at all). For this I spent 6 hours with Safeway for an average of about $37.50 an hour. It’s a decent blogger salary for sure. It’s a poor software engineer’s salary in Silicon Valley though. My point is that while I got compensated for this, I’m not retiring on Martha’s Vineyard any time soon because of it.

Safeway Gift Card Winners Announced (and a Great Artwork Auction)

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I’m killing two birds with one stone today. I guess that’s what happens, when you push yourself to being really productive in a short span of time.

I’ve been meaning to announce the winners of my Safeway gift card giveaway. The winners are:

Johannah B – Awesome Chicken Quesadilla meal that looks quick, easy, and reasonably healthy.

Anonymous – The Low-Fat Hot Chocolate recipe sounds fabulous.

Cathie – Coming up with a vegetarian recipe that I’d actually eat is a daunting challenge. Cathie exceeded my expectations.

And in keeping with the season, I’m going to award a fourth gift card out:

Kay Lynn @ Bucksome Boomer – Though I was only going to give out 3 cards, the taco soup recipe made it a crime for me to not include it.

So check your email folks, I’ll be reaching out to you shortly.

A frequent commenter of my MonaVie articles. Has created some original artwork that he’s auctioning off (proceeds to help spread the word about the evils of MLM):

(Click the link for a larger version…)

Read more and bid at MLM Toons

Safeway Home Delivery Service Reviewed

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As part of the Safeway gift card giveaway that I wrote about Friday, I agreed to review Safeway’s Home Delivery Service. Before I get to the review, let me remind you to go to that post and get some free groceries!

To get started I went to Safeway’s home page and signed in just as I would for their Just For U program. I then clicked on the “Grocery Delivery” link in the top navigation bar and then preceded to “shop by aisle”. I drilled through several layers of sub-menus and added some eggs to my cart… well not really. As I tried to add those eggs, I was asked to sign in. Turns out that being signed into Safeway’s Just For U program doesn’t get you signed into the delivery service. So I registered for the delivery service and started over again.

Again, I tried to buy some eggs by aisle. I clicked on the “Dairy, Eggs, and Cheese” aisle. Then I’m giving choices like butter, cheese, eggs, etc. I click on the eggs. The next screen makes me choose between eggs and egg substitutes. I click on eggs again. Finally I have a list of 16 egg products, a good variety of different brands and sizes. The default order of the eggs is alphabetical – reasonable enough. I can sort the list in five ways: alphabetical A-Z, alphabetical Z-A, price highest-to-lowest, price lowest-to-highest, and Club Card Specials first. The two that make the most sense to me are price lowest-to-highest and Club Card Specials first as I’m just looking for the cheapest eggs I can find. There are no Club Card Specials, so that doesn’t help me at all. The lowest-to-highest price helps, but shows me a 6-egg package at the beginning. Fortunately, since eggs typically come in a standard dozen size, the second listing is perfect. As you might imagine, I wouldn’t be as lucky if I was looking to buy a gallon of milk. The most helpful missing sort is the sort by unit price. They have this information for every item on the list, but they don’t allow you to sort based on it. Boo Safeway, boo!

That was my next task, buy some milk. I decided to use the search option this time. That was a mistake. There are some 60 products or so with milk in it. They range from things like milk chocolate to Milk Bone dog treats. Fortunately there are “shelf matches” in the left navigation, but that is ordered by alphabetical order instead of most matching products. So the shelves that you see are Athletic & Health, Baking, Candy, Cheese, etc… you have to “more” to get to the shelf of Milk & Cream. I can then see that there’s a sub-aisle with fat-free milk. I pick that and find a good set of options… but no organic milk options. For that I would have to click the organic milk and then look for the fat-free milk option in there. This is an issue at the technical level, it seems that Safeway doesn’t allow for a single product to be mapped to two spaces. As a software engineer, I will declare this the result of poor data architecture.

Aside from the problems I had finding the products I wanted, I found that the prices were not very competitive. Some products seemed to be priced at what I’d find in the store, but most of the time things seemed a a good 20% more expensive. Of course, since I wasn’t shopping from inside the store, I was just using my memory… don’t quote me on saying the prices are different.

So what did I purchase? It looks a little something like this:

Errr… but it looks more like this:

The order came through with no substitutions (which are always a possibility). The quality of the bananas and the onion is as good as if I picked it myself (maybe a little better if you ask my wife). The date on the milk was an acceptable 13 days away. The price came in a little cheaper than the estimate (weight of chicken and fruit can make the final price fluctuate), which was nice. Also I managed to save 44% ($26.67) by using my Safeway card… I consciously bought items that were on sale.

Use or Don’t Use?

I like to go grocery shopping, so I might not be the best judge. When you add in the complex navigation and the pricing, I’d personally skip the home delivery. However, for those that dread the grocery store or have a medical reason that makes getting to the store a hassle, it could be well worth it.

Safeway Gift Card Giveaways: Who Wants Some Free Groceries?

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I got an email the other day from my contact at Safeway, the other day. I guess they liked my review of their Just For U program. They’ve got something to promote and they are willing to put their money where their mouth is. Oh and if you don’t have a Safeway near you, but have a VONS, Dominick’s, Genuardis, Randall’s, Tom Thumb, Pavilions, or Carrs you might want to stick around.

They are looking for people try their home delivery service. How much do they want you to try the service? They are offering $15 dollars and free delivery for new customers (use promotion code CHEER). That’s the kind of deep discount that put Webvan out of business. The code expires December 31st, so get to it.

In the next few hours I will be getting my first Safeway home delivery. Shortly after that, I hope to publish a review of the ordering process as well as some pictures of the food. I think I have a lot to say and I think it should be a separate post than this one.

Before I go too much further, I need to do a little do a little full disclosure. Safeway gave me some gift cards to test out the delivery service. Given the opportunity for free groceries, who am I to argue? However, as part of the deal, they offered me some extra gift cards to give to you… I love it when we all win. Finally, as Lazy Man, how can I turn down an incentive to have food brought to my door?

I’m going to give away three (3) $25 gift cards Safeway (which look to be good at VONS, Dominick’s, Genuardis, Randall’s, Tom Thumb, Pavilions, or Carrs) to commenters below. How do you get your $25? I’ll be looking for the following types of tips:

  • A Great Easy, Money-Saving Recipe – I found that this hummus recipe takes a couple of minutes and is a lot cheaper (and better) that what I can find in the store. It lasts all-week and we have a handy, healthy snack. I would love to find similar recipes that just wow me. No need to type up a whole recipe; if you can find it elsewhere on the web, just link to it.
  • A Great Healthy Food – I’m trying to make a conscious effort to eat healthy. I found that Greek yogurt (Fage is one popular brand) is a shockingly nutritious food. Edamame and quinoa are great as well. Surprise me with some similar unsung foods that I should be order from Safeway’s
  • A regional grocery food that you think I must try – In Boston, where I’m from originally, there is something called Ah-So sauce. I didn’t know it was a regional food until just a couple of months ago. I had just figured the company went out of business around the time I moved to California. Ah-So sauce is very much the pink sauce that you see in pork strips and ribs… I’ve seen a lot of similar sounding products, but none taste anywhere near it. (Oh and since Ah-So sauce is almost pure high fructose corn syrup, we’ll leave the healthy food option from above aside. Moderation right?)

Before you enter, let’s get a few notes out of the way. Please enter only if you can use the gift cards – I know these stores are regional. If you want to leave me a good tip on the above stuff, awesome, just leave a little note that you aren’t interested in the contest. Sometimes my spam filter is a little over-zealous, so I’ll be looking for the word “Safeway” in my spam comments. You would be wise to toss it in there in some form as it will help me search for and rescue them easily. Also be sure to sure to use a real email address. I can’t contact you to tell that you won and get the address for where to send the cards if you give a fake email address. I hate spam as much as you and will only email you in the event that you win. The contest ends December 24rd at 11:59 PT because I need to be asleep for Santa.

As a final note, the other thing that Safeway mentioned is that you can call their Holiday Hotline and have them do all the cooking for you. Just call in your order and pick it up at your local store. They have three menu options including turkey, ham, and prime rib. With the turkey serving between 6 and 8 people for $40, that seems like a good value. The prime rib serving 4 to 5 people for about $15-20 each looks to be a good deal as well. Just like how people are using stacations to squeeze extra value of their vacation budget, they can use picker-upper-supper to get a little extra value from their restaurant budget. (Yes, I believe I just made up picker-upper-supper.) It’s worth considering this holiday season.

Safeway’s Just For U Program Reviewed

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Safeway - Just For U

Normally, I like to write about topics of national interest. Today, I’m going to cover one a little more regional… at least for now. I predict it won’t be too long before the concept spreads from northern California to Safeways and its competitors across the country.

Safeway invited me and a dozen other bloggers from the northern California area to look at the new program they are unveiling, Just For U. After spending 4 hours at their headquarters, I knew it was interesting enough to write about.

Safeway’s Just For U Program

How it works: Anyone who shops at Safeway regularly typically has a Safeway Club card. (See a picture of mine What’s in Lazy Man’s Wallet?“>in my wallet.) It’s your standard loyalty program. You swipe the card and save a pile of money on select purchases, and the Safeway people get to look at buying patterns of its customers. Safeway told us yesterday that they never sell this information, but I always just assume that they did. As such, I like to give a little false information. After all, if they just want to aggregate my buying patterns for their own purposes, they shouldn’t care if I’m Corey Whitlaw or Joe Schmoe. Call me evil, but I have found you can’t trust companies to guard your data.

When you sign up for Just For U program, it just virtually hooks into your Safeway Club card. By that, I mean, you don’t have to carry around another card.

There are three ways to save with the Just For U Program:

  1. Coupon Center

    Safeway digitally aggregates manufacturer coupons. I currently see 193 to choose from. If you find a coupon on the site that you like, and add it to your card. Next time you buy the product and scan your card, that coupon is used and you save money. Finally you can use coupons without touching a piece of paper. Not only will environmentalists rejoice, but those of us who lose or forget coupons will be happy to have that problem eliminated.

    The Coupon Center has a couple of sorting options. My favorite sort is to show coupons based on purchase history. However, you can also sort on value of the coupon, newly offered coupons, and coupons about to expire. They have most everything I want except for a search option.

    Notes of interest:

    • You can print out a shopping list with all your coupons, but sometimes they aren’t detailed enough. For example, one blogger bought a whole wheat variety of a specific brand of spaghetti, but the coupon was for select varieties (I supposed elbows, ziti, spaghetti) of the regular version of that brand. There was no way to know it wouldn’t apply to the whole wheat variety from the shopping list. Safeway said that they are working on this, but it is difficult with the variety of offers of manufactured coupons.
    • I didn’t think about it, but there are paper coupons in the weekly circular. I wonder if you can use a digital coupon on one trip and then come later in with a paper coupon and double up on the good deal. It would have to be a great deal I guess.
    • Some Safeway-branded stores allow double coupons. The Just For U system isn’t able to do that at this point, but it isn’t being rolled out in those regions of the country for now. It’s something to keep an eye on if it is relevant to you.

  2. Personalized Deals

    This is the most interesting part of the program in my opinion. Safeway uses your buying history to see if you buy a product often. It then compares that product’s price to the price at either a Wal-Mart or a Target. It does this by looking at the Safeway you shop the most at and then using the nearest one of those two stores. (Unfortunately, many bloggers, including myself, found that algorithm to be “wonky” for their buying habits). However, it is nice to see a competitor’s price and then have Safeway beat it.

    You get these savings for 90 days. You can use them as much as you as like in that time. For example, I signed on and found that banana’s were one of my personalized deals. For the next three months, I can get them at $0.47 a pound. By the end of the 90 days, I just might be a Empire State Building-climbing, plane-crushing, machine. However, other deals for me weren’t so hot. For example, Safeway offered to save me zero cents on yogurt vs. the price at Wal-Mart. I recommend that they adjust the algorithm to only include these savings if it gives you 10% off a competitor. For instance, saving 10 cents on a $5 Digiorno isn’t going to bring me to Safeway. I suppose it is nice that I can get the Wal-Mart price in a Safeway, which is a lot closer to me.

    Notes of interest:

    • There needs to be an “add all” option for personalized deals. Since there is never a penalty for adding it to your card, you have nothing to lose. Even if bananas go on sale for $0.19 a pound, I still get that sale price as it supersedes my personalized deal. I asked about this, but wasn’t satisfied with the answer. It sounded like they really want you to choose the personalize deals that you actually use. It made me think that this is another way of gathering data about you, and that by selecting all of them, all the time, you thwart that goal.
    • You can’t delete your personalized history. I can think of a scenario where you’d purchase a product, but really want to retain the privacy behind it. Or perhaps you just want to tell Safeway that they did a bad job of choosing that product to add your personal history (if you buy products at Safeway for other people as an example).
    • You get one dozen free eggs when you sign up for Just For U. You can find the one-time coupon in this personalized deals area that you are supposed to be able to use over and over again. Silly Safeway, just put it in the Coupon Center for consistency.

  3. Club Specials

    This area of the Just For Program is very similar to what you’d get if you look at the weekly circular. You can scan down a list of items and see how much you would save with just your Safeway Club card. If you find items that you want to remember, you can easily add them to your shopping list.

    The only thing that I had to note about this section is that the most interesting option to me isn’t available. I want to be able to sort the columns based on highest savings. If they added that sort, and some witty commentary you’d essentially get Safeway Girl, whose website is worth a weekly visit.

Technically there’s a fourth part of the Just For U program, but it ties in with all the others. It is the shopping list that I mentioned a few times. It is handy because it aggregates the deals from all three sections for easy printing. Unfortunately, the shopping list isn’t mobile friendly. Safeway says that they are looking into iPhone and Android apps, but there was no mention of Palm or Mobile Windows 7 versions in the works. Bad, Safeway, bad!

Why Sign up for Jet For U?

If you listen to the marketing guys, the program was designed to do two things: 1) Save you more money than what you previous saved with the Subway Club and 2) Save you time by making things like using manufacturer coupons and advertised specials more convenient.

So for people who are a little bit Lazy like me, I can recommend the program for two reasons:

  1. Get the value of coupons without the hassle

    In general, I avoid paper coupons. Unless they are a dollar or more, I often find it easier to just by the generic version of product at the cheaper price. I find that it comes out close to the same, and any difference is not really worth my time. However, electronic coupons the way this program works… sign me up. With the sort based on purchase history, I don’t have to spend hours wading through thousands, just look at the first couple of pages.

  2. Get easy “extra deals” with offers like the personalized deals

    That wasn’t an accidental quotes around the “extra deals” above. Let’s be honest with each with other. Safeway is out to make money. That’s fine. In fact, as a former Safeway shareholder, I wish they made more money. So when they offer you a deal, they are going to make it up somewhere else.

    Perhaps the plan is to stop the people that have gravitated to Wal-Mart and Target. If that’s the case, lower prices can bring more volume and I am a happy consumer to take advantage of that. However, they could be making it up by raising prices of other items that people tend to buy at the store. In that case, you still have to be a mindful shopper and realize what represents a good value. It is something to look out for.

Final Sundry Thoughts on Safeway’s Just For U Program

Unasked Safeway Questions

While I’m on the topic of Safeway, I had two things that I didn’t get to ask while at the headquarters. They just weren’t specific enough to the Just For U program, and that’s all Safeway was focused on. So I’m going to include them here in hopes that they find their way back to Safeway.

  1. Keychain Club Card – Everyone has one of these except for Safeway and Costco. Petco and CVS can do it, you can too. We’ll take a little bulk on our keys to have a thin wallet.
  2. $2 Wine – One of my tips for how to save money on wine was to hit up Trader Joe’s for Two Buck Chuck ($3 in some places). Wal-Mart and the other grocery store in my area, Lucky, now have their $2 brands. It is not great wine by any means, but it is a suitable table wine. Safeway, we want you to get in on this.

I probably wouldn’t have thought too much about the program had I not had it explained to me. It is really hard to market it without a captive audience to explain it in detail. If/When the program comes to your area, I hope you consider it.

Full Disclosure

I shouldn’t have to say it, but companies reach out to bloggers for social marketing purposes. These companies are for-profit. As long as it helps me provide you with great content, I am for-profit as well. It would be hypocritical of me not to be. Since I’ve covered this before (see: Ask the Readers: What’s Your Take on Paid Book Reviews?).

When I agreed to see their presentation, I only knew I was getting a catered lunch. However, Safeway surprised me and gave all the bloggers a $50 gift card to try the new program out with (part of what we were there for). At the end of the day, Safeway also gave us a gift bag with another $50 gift card, and some Safeway-branded products of about $25 in value (a T-shirt, hand soap, samples of laundry detergent (2 loads), lip balm (really cute in a miniature soda can), and some cheese puffs). So overall, I’d say that I drop two hours (roundtrip), spent $3 in tolls and 6 total hours of my time (including driving) for $125 or around $21 an hour. That’s probably not a bad price for a blogger in some parts of the country, but my time is usually worth triple that in Silicon Valley. That also doesn’t factor in the 2 hours it took me to write the article. I did it more for the opportunity to network with the company and other bloggers than I did for the cash.