For those who celebrate Christmas, this is a special time of year. It's been a slightly disappointing Christmas for me. I ordered a few of my wife's gifts from Amazon.com. Despite having the order in by December 12th, Amazon had a mix-up and didn't send the gifts on time. One of the items that I ordered takes 3-4 weeks to ship, so Amazon decided it would wait until that was ready. The morning of December 22, I started to get nervous about them not showing up in time. When I logged in, I found out that they were scheduled for shipping on January 14th. I realized that it was still early enough in the day to order with one-day shipping to get the items in stock. I happily called up customer service and explained my situation. They realized their error and upgraded my order to the one-day shipping.
Fast-forward to yesterday after it didn't come in the mail. I called Amazon and they assured me that UPS will make a shipment on Christmas with the items. I doubted this and it seems like I had good reason to. Everyone has opened their gifts hours ago and there's been no shipment of gifts. I got lucky that the majority of my gifts were bought elsewhere. My wife is very excited to see Jersey Boys. If I hadn't mentioned the whole Amazon debacle, she probably wouldn't have noticed.
I learned a few valuable lessons in all this:
- If you have a gift that is time sensitive, it's best to make sure that it ships with plenty of time. If I had looked at the shipping page early enough, this could be avoided.
- Diversification isn't limited to your investments. By buying gifts from a variety of merchants, my wife didn't lose all her gifts.
- Amazon customer support can be very understanding. They realized that the damage is done and apologized a few times, but gave me a $10 credit on a future purchase.
- Everyone knows that Christmas isn't about the gifts. It has been a fabulous Christmas with great music and everyone's favorite foods. People are happy to be around those that they love. That said, I don't think I'll take off my new Tom Brady shirt until next Sunday.
13 Responses to “The Amazon that Stole Christmas”
Next: A Look Back at 2007 Goals