Comments on: Super Shuttle is Evil!

By: Liz

Liz — Mon, 11 Apr 2011 02:44:08 +0000

A few weeks ago, I made a reservation on SuperShuttle for my trip to Houston. They never picked me up from my hotel so I can make my flight back home. I got to the hotel lobby 15 minutes before their scheduled pick up time and called customer service 10 minutes after their scheduled pickup time. I was on the phone for over an hour while the customer service rep was trying to locate the truck, find the dispatcher, find the supervisor, etc. I ended up taking a private taxi & paying out of pocket only to miss my flight. I’m stuck in the airport overnight and have to fly standby for another flight. The lame response from customer service was “I don’t know what to tell you.” I filed an assortment of complaints including a dispute against my credit card company.

By: Chris

Chris — Mon, 14 Mar 2011 18:40:34 +0000

I think it depends on what city you’re in. I live in the Phoenix area and have used them for 4 business trips. I’ve never had one not show up, and they’ve always been on time. One driver made the “I’m early arriving” call and the people were waiting outside their house when we got there. And, the drivers have gone out of their way to find difficult addresses. There will always be lazy employees in any company, and it sounds like some cities have more of them than others.

By: Lesson Learned

Lesson Learned — Mon, 18 Oct 2010 19:51:51 +0000

In April of 2009 we took the Super Shuttle from Baltimore to DC. That month our bank account began to be debited $24.00 each month with a negative offer. I’ll never use them again and will tell all my friends and aquaintances never to use them also. Watch out. Don’t check any boxes for any free offers – it may very well be a scam.

Lesson Learned

By: Donna former SS Driver

Donna former SS Driver — Fri, 17 Jul 2009 16:11:43 +0000

Hey, back in the early 1990′s my part-time weekend job was for SuperShuttle in the Dallas/Fort Worth area. Even back then, they were terrible. I don’t know how they are still in business. Once a month, my van would break down on me. The van’s I would drive were in unsafe mechical condition. The dispatcher would wait until the last minute to tell me when to pick somebody up. We were never suppose to be late. Because that is my driving record at stake, I would never drive recklessly just to be on-time. My co-workers were at best “creepy and questionable,” sort of people. I am a female and most of them were men, so need I say more. What made me quit and the last straw was during an ice storm they expected me to get out on the dangerous roads and pick people up.

By: Lazy Man

Lazy Man — Tue, 06 Feb 2007 17:07:00 +0000

Thanks for the suggestions all. We have a dispute on the credit card. I’ll see if my fiancee (Energi Gal) has printed out the receipt. Hopefully they are one of those places that e-mail you one when you place the order.

Mapgirl, it wasn’t really a big problem as I could drive her to the airport, which really is close by. I wasn’t looking forward to the idea of driving just after Super Bowl got over (and I wasn’t really keen on the timing of this business to begin with). We also don’t have a lot of friends in the area as we moved out here 6 months ago and haven’t really gotten our social lives in order.

Looks like we’ll be looking into David’s suggestion of Prime Time next time.

By: mapgirl

mapgirl — Tue, 06 Feb 2007 02:51:41 +0000

Wow. They used to not suck when I lived in San Francisco, but now that I live really close to an airport, I just take a regular cab. That’s way too bad.

Lately I’ve just been asking friends if they can take me. I get a social trip out of it and then usually a social time later if I take my friend out for a beer and stuff like that. Would that have worked?

By: 3 Things About Money

3 Things About Money — Tue, 06 Feb 2007 00:50:49 +0000

Super Shuttle has gone way downhill over the last few years. They held the line on salaries and most of the good drivers are gone, seeking better incomes. The last time (and for me the final time) the driver kept chatting to me about women, using the most negative terms. I’m not prissy, but since I was the only one in the shuttle, it was 6 am, and he seemed quite…off…well, I’ll never go there again. What’s weird is that they used to be so good, and it is a business that is all about customer loyalty and perception. Go figure. Get a charge back and move on. You were treated badly.

By: The Travelin' Man

The Travelin' Man — Mon, 05 Feb 2007 21:10:33 +0000

A couple of suggestions….make sure that you print out the information from their web site that says that they call if they are early. Hopefully, you got the name of the guy you spoke with last night – if not, try to call back and get someone to repeat the same information. Send a letter to their corporate office when you write the BBB. They should, after all that, make right. That said, I would not use their service again, but they should make you whole.

As for airport transport, I don’t know how far you are from the airport, but when I have a hassle pick-up/drop-off, I usually park my car in the short-term lot (or long-term lot, depending), leave the keys in the gas tank or on the wheel (a second set of keys would work, too!), and then have a friend pick up my car. They will also drop my car back off in the airport lot right before I am due home. This costs way less than a cab or shuttle to the airport where I live – as you are, at most, paying two full days in long-term parking.

By: Anonymous

Anonymous — Mon, 05 Feb 2007 20:58:58 +0000

A quick chargeback to the credit card is all it should take to clear that up. And Super Shuttle will get to eat the $35 investigative fee!

By: David

David — Mon, 05 Feb 2007 17:15:03 +0000

Oh I so agree. After years of using them and seeing their customer service go WAYYYY down, we no longer use them. They would not show up, they would drive around the airport 6 times before leaving, etc. So now we use Prime Time…you might want to check them out if they operate at your airport.