Comments on: Sprint Rebates Suck

By: James

James — Thu, 28 Apr 2011 16:46:34 +0000

Sprint does suck but get this. If you do not receive your rebate in a timely fashion, and you are getting the run around, PUT IN A BBB COMPLAINT!

I’ve fought since January, they sent my check 3 times. It wasn’t until I put in a complaint with the BBB that I got someone “assigned” to me from Sprint to work on my complaint resolution.

I asked if Sprint runs their own rebate program or if a 3PL provider does it for them and this is the answer I got from and Executive Services Analyst:

My response to the BBB would be that it is resolved to this point, pending receipt of the rebate check. However, if you want me to wait, that is fine.

Our rebates are handled by Parago, who is a 3rd party vendor. Sprint is not involved the rebate process.

Have a good day!!

Sharon xxxxxxx

WHAT A GYP!!! PARAGO SUCKS!!!

By: chyna

chyna — Tue, 12 Apr 2011 14:04:56 +0000

Ive been with sprint since i moved to las vegas 6 years ago an ive done two rebates through them an never had a problem receivin or cashin them ive had a few issues with sprint but i have always had them resolved after calling customer service

By: Antoinette

Antoinette — Mon, 04 Apr 2011 21:34:18 +0000

Sprint sucks i have been waiting on my rebate for three months everytime i call they tell me thirty days after cursing for a half hour they discovered they had my number worng in the system they said they would have it to me in 15 days i agreed…Its been beyond 15 days now there telling me a additional thirty days is required…HELPPPPPP

By: dan

dan — Thu, 31 Mar 2011 04:40:59 +0000

same crap happened to me. bought Evo HTC and mailed in rebate. after waiting 4 weeks, i saw online that my rebate was denied. after calling in, they said “must haven been a mistake.” wondering if they are delaying rebates for a reason…like maybe they are going broke?

By: Lazy Man

Lazy Man — Sun, 06 Mar 2011 17:20:02 +0000

I would try your local bank. In general, having Wal-Mart cash your checks is probably not the best banking plan.

By: bree

bree — Sun, 06 Mar 2011 03:58:35 +0000

Wal-Mart won’t cash my sprint rebate check where can I??

By: Mzz V

Mzz V — Wed, 16 Feb 2011 03:38:42 +0000

Ive done the mail in rebate deal with sprint twice and both times I’ve received my check within the 8 weeks they stated on thre form. Matter of fact, I cashed my $200 rebate check today! I love sprint! Sucks that you guys are having problems….

By: sbeatty

sbeatty — Mon, 24 Jan 2011 01:14:38 +0000

i to had a prolbum with the rebate-they said they couldn’t find my number-wtf call it than you’ll find out that it is indeed valid. they were the best company around, but they have done so much shit to me and my daughter, now they now have become very dishonest company.

By: anthony

anthony — Sat, 18 Dec 2010 14:39:02 +0000

i can agree with all the statments about the sprint rebate issues i to had a simmular issue with the rebate return and got a letter stating that my rebate was denied due to the fact that all the information was not received after several calls to the rebate dept. i was able to get it resolved but once again it was their mistake and i ended up having to be the victim of it and delayed in receiving my money i dont think the rebates are worth the hassel they send you through to receive them once again another tactic just to get your money

By: BradyDale

BradyDale — Mon, 22 Nov 2010 18:07:57 +0000

Don’t listen to jadon! this guy is living in La-La land!

Corporations are making LOTS of money promising rebates and not delivering them. They intentionally make it too hard to get them and LOOK for reasons to deny them.

I am very reluctant to buy products with rebates offered. For example, Spint has a pretty nice mobile broadband program I’d like to get on, but the price of their products is too high.

Sure, they have great rebates, but I don’t honestly believe I will ever seen the money.

By: charles pringle

charles pringle — Fri, 20 Aug 2010 19:44:56 +0000

I’m going through the same s**t right now, sprint sent me a post card instead of my rebate claiming they can’t identify the fucking fone # I’ve had for the past 6 years !!!

I’m going right to the store where I bought the phone.

By: Lazy Man

Lazy Man — Mon, 12 Jul 2010 19:01:49 +0000

Funny jadon… you say that stay within guidelines and your rebate is processed and mailed with 45 days… but earlier you said that “errors happen.” I understand some errors, but when you stand in line to buy a launch-day device and get it activated within the first hour you can, you should not receive a letter that you didn’t activate in time.

If there’s a .0001% chance of an error happening with a rebate, the company should just take the money off the device from the start and not rely on “breakage.” Or they should offer to give you 50% more money for having to take time out of your day to chase them down for their error.

By: jadon

jadon — Mon, 12 Jul 2010 18:43:18 +0000

You guys are stupid. Errors happen. To the OP, you called, they recognized the error, and they corrected it. You want to bitch because you’ll wait an extra few weeks? They’re a company, not a bank. Learn a little about accounting.
As for the other posts, seriously?
Tray, your bank probably wouldn’t cash it because YOUR account has had checks returned. A bank won’t refuse to cash a check for their own customer, unless you’ve been the problem.
Becky Johnson- 1993 sent a text. They want you to come back to your “beeper” friends.
Really, follow the instructions, stay within the guidelines, and your rebate is processed and mailed with 45 days. It’s not excessive.

By: eno

eno — Thu, 03 Jun 2010 01:36:37 +0000

They count on people giving up & not being persistent that way they don’t have to send a rebate & they just keep getting richer!

By: tray

tray — Wed, 14 Oct 2009 16:43:48 +0000

Received my sprint rebate check yesterday took it to the bank and they say it is not a valid check that they can verify and that they have had others returned to the bank. Contact Sprint with this info and they say that they never heard of this and give me a number for my bank to call and validate the check when we(me and the bank) call they say they no longer validate sprint checks. Where to go from here!!

By: SDS

SDS — Mon, 14 Sep 2009 21:14:42 +0000

Got the same card. Called and they said it was a business account and could not give me the rebate. It isn’t a business account, they had the wrong phone #. The # I sent on the rebate card was correct so how was it possibly wrong. Also they are the phone company, couldn’t they check. They are making up excuses and creating false info. in order to not pay the rebates. Sprint is the most dishonest company I have ever seen. I got mail that looked like junk mail last year from Sprint saying I had signed a new contract in exchange for a small monthly reduction. I never even contacted them. If I hadn’t read the mail and just thrown it away I would have been stuck with the new contract. No wonder why users are fleeing Sprint in record numbers. If it weren’t for the Pre they would already be dead. Stop trying to scam the customers Sprint! You are only hurting yourself!

By: Becky Johnson

Becky Johnson — Sat, 12 Sep 2009 22:04:46 +0000

O!M!G! Every 3 days im getting charged for overages on a phone I dont use because im still waiting for it to come in the mail (8 wks later)… wtf? and when i call them i get some jaggoff who tells me I have used 1800 text msgs. 4real? r u serious? where r the cameras? i guess they figured out a way to charge extra for msgs i would send if i had a phone. maybe i should go back to my beeper

By: Rambo

Rambo — Thu, 16 Jul 2009 16:27:24 +0000

dude, that’s the way the rebate system works. they hold on to the money for 6 months and you keep trying. Fight like rambo – it’s what you signed up for when you saw that low price (not the real price) the low price is for rambo.

By: ADD

ADD — Thu, 16 Jul 2009 15:39:57 +0000

Had a very similar experience with my family’s four phones; it took hours of dealing with the Sprint Consumerist Hotline people to get it relatively squared away, and we still ended up not getting all the rebates we were entitled to. It’ll be time for a new carrier the next time our contract is up.

By: Tara

Tara — Thu, 16 Jul 2009 14:07:57 +0000

If you’re leaving Sprint for bad customer service, don’t go to T-Mobile. I’m absolutely fed up with them. They’re cheaper than AT&T and Verizon but I’m not sure it’s worth it anymore.