Comments on: Fandango Bucks: Not a Fan

By: Fandango Hater

Fandango Hater — Sun, 23 Jan 2011 23:39:41 +0000

Fandango Bucks SUCKS! They are very difficult to use. When you select your tickets, you also have to check the box that says “Apply Fandango Bucks”. Then on the next screen if you don’t click the little blue “Apply” text, but instead hit the big yellow button that says “Continue Checkout”, then your purchase won’t be applied to your Fandango Bucks, but your credit card on file. Then they charge you $1.25 for the convenience, I would have saved the $2.50 and bought at the theater, if I wanted to use my credit card.
I am a Web Designer and would never design a site like this. Promotion codes and gift cards are usually entered at the end of transactions, not at the beginning and check boxes usually indicates agreeing to terms of use, not using your gift card. I will use my $25 Fandango bucks and then NEVER use Fandango again! Hopefully Fandango will lose enough bucks that they will design the site for the user, not for padding their pockets.
By the way, Fandango also partners with TrialPay or Reservation Rewards, that will charge your card each month, even though you didn’t give them your credit card information-Fandango did.
Thanks Fandango for you being such a great company that you cheat your customers.

By: Tatsuo S.

Tatsuo S. — Wed, 05 Jan 2011 20:21:35 +0000

I just recently purchased the Fandango Bucks thinking I would receive a $4 discount. Surprise! I just made a purchase of 2 adult tickets which cost $7 each, but with the “convenience fee” I ended up paying an additional $1.25 each…so where’s the savings?! My $25 Bucks is now down to $8.50 and I just bought 2 adult tickets!!!! Crap!

By: Soo-Young

Soo-Young — Sun, 24 Jan 2010 17:32:03 +0000

This rant isn’t related to Fandango Bucks, but it is related to Fandango. I had planned a date to watch Avatar, and to make sure I got tickets before they sold out, I bought them online on Fandango. I was able to purchase them online without any problems, but they charged a “service fee” for buying the tickets through them (I think it was 2 clams per ticket). I couldn’t believe that I was getting charged money to pay online (which I imagine has very little cost to the movie theaters and Fandango). I wasn’t too pleased with that, but the fun didn’t stop there. Like most people, I don’t sign up for newsletters of any sort, but I started getting them from Fandango right away. I definitely will never use their service again.

By: kosmo @ The Casual Observer

kosmo @ The Casual Observer — Sat, 16 Jan 2010 06:59:02 +0000

Geez, that sucks. My company has us select a christmas gift from an online catalog each year. For the last 5 years or so, I’ve gotten movie tickets. Not through Fandango, though, but through one of their competitors. We’ve used the tickets at a variety of theaters – from little independent theaters to big multiplexes. We’ve never had a problem.

The great thing about movie tickets as a gift? They don’t clutter up the house.