Yesterday I got a call from a scammer saying that my computer was infected with a virus. If anyone ever calls you saying such a thing, it’s a scam 99.99% of the time. I’d say 100% of the time, but it might be a call from your workplace IT. The rest of the time, the person on the phone will try to get you to download some software that will give them control of your computer.
Note: Supremo itself is a legitimate company with legitimate software for good and useful purposes. However, it seems that if a computer operator gives permission to a nefarious third party, they do some really bad things. It’s a little like how a hammer can be used as a tool to help build a home, or a weapon to inflict damage. This isn’t a criticism of Supremo, but the only way to describe the scam is through the software.
I kept the scammers on the line for awhile playing dumb. This is the only way I can think to really “harm” these scammers. A minute that they are on the phone with you is a minute they aren’t defrauding someone else. It’s really easy to keep them on the phone by asking them repeat stuff. You can even do it while you are doing some other activity.
Eventually, I let them talk me into entering “www.supremo.com” into the search bar (which for Firefox is a separate bar that initiates a search). They asked what I saw and I went with the Ars Technica result that explained that call centers are scamming people.
They hung up as soon as I mentioned that.