As I reported previously, I had a little trouble with Best Buy's Geek Squad getting a computer fixed. I'd like to report that shortly after the post, I went back to get the result of the diagnosis and they found the error and agreed to do an exchange for a brand new one.
Ka-ching - or so I thought... The computer we (it's my fiancee's computer, but I'm the software engineer) originally got was $829 after a bunch of rebates. After paying the $199 extended warranty, we are talking $1000+ dollars. They only gave us $600 towards the replacement computer due to depreciation. While I can somewhat understand that, we had to pay another $199 for another warranty on the new computer. They said that the exchange fulfilled the agreement. So in reality, we ended up getting something like $400 worth from the exchange ($600-$200 warranty) to get back to where we were.
In the end, we did get an upgrade to the computer we had before, but I felt like we really paid for it in time and cost of the new warranty. I'm not so sure the warranty is the best deal, but it's hard to turn it down after it saves you from buying a new one entirely.
2 Responses to “Best Buy Follow-Up”
Next: My Net Worth Jumps