Comments on: Best Buy Extended Warranty

By: fanny

fanny — Sun, 02 Aug 2009 02:55:08 +0000

My 2 sons got a zune for christmas 2 years ago with the extended guarantee from Best Buy. Since then he had problems and replaced it twice for a different model the first time,the second time they offer to replaced it for an ipod because they didn’t have the zune in stock, everytime he replaced it the guarantee starts again. For the extra 15 dollars not bad.
I personally never buy extended warranty I think the manufacture warranty should be enough to tell you that whatever is it that your buying is worth the money or not.
But in this case it was worth to buy the extended warranty.

By: Lazy Man

Lazy Man — Wed, 25 Mar 2009 05:06:53 +0000

Thanks, but a data transfer should be an automated service… I’ve done one-touch backups myself in the past – sorry if Best Buy isn’t efficient.

“We can’t just give a customer a old Hard drive so that they can do it themselfs because the computer is now propertly of bestbuy, how do we know if you will return the Hard drive?”

Does Best Buy really care about the old hard drive? The value to them is about $10 – especially it has to be sold as refurbished. If Best Buy wants to be fair take a $30 deposit and return it when the hard drive is returned… problem solved. It doesn’t need to be used as an upsell for an inefficient data transfer.

People rely on their computers… two weeks without a computer is a ridiculous demand… what do you expect people to do in the meantime?

It’s a little like car repairs… if you have your car repaired under a “Service Plan” (not a Replace Plan), they give you a car to use in mean time. It’s not unusual to think the same plan applies.

By: Geek Squad Guy

Geek Squad Guy — Tue, 24 Mar 2009 20:19:54 +0000

I currently work for Geek Squad, and a data transfer is not an automated service we really have to manually transfer whatever you want. We can’t just click a button and watch it go. The transfer price of $159 should have been to back it up to a disc with data exceeding 9.4 GB of data. If the exchanged PC was available immediatley the tech should’ve transferred data for $99 with no limit of data.
We can’t just give a customer a old Hard drive so that they can do it themselfs because the computer is now propertly of bestbuy, how do we know if you will return the Hard drive?
And as for customers complaining about not getting a replacement immedialty, remember it’s called a Service Plan, not a Replacement Plan. I’m sorry if the problems still go past the first repair, but think if you didn’t have a plan, then the bill’s out of your pocket.

By: lazymanandmoney

lazymanandmoney — Wed, 18 Oct 2006 04:40:23 +0000

That’s the standard price that Geek Squad charges. The amazing part is that they just move the stuff from My Documents folder from one hard drive to another. I would have tried to scare them, but I had already gotten what I wanted.

By: Golbguru

Golbguru — Wed, 18 Oct 2006 02:22:21 +0000

$159 for data transfer, that guy’s got to be kidding !…or Best Buy is really screwing it up for you.

I think you should scare them by telling that the disk holds time sensitive data of paramount importance to the state and see how they react. And thats not lying if they have asked you $159 for data transfer.

By: lazymanandmoney

lazymanandmoney — Tue, 17 Oct 2006 00:01:28 +0000

One thing about laptops is that their mobile nature makes me think they would be a little more likely to fail than say an Xbox.

The thing with the laptop is that they’d have to hold out for another 15 months. Otherwise, I’d think just like you, that they are just trying to buy time. Today, I stopped by and talked with an associate and he said that it was marked as exchange, meaning that I would indeed get a new one. I asked them if they’d transfer the data and he said that it was a $159 charge. I told them that I’d take the old hard drive and do it myself. The associate said that he wasn’t he could do that. That got me fairly mad. He suggested that I wait for the manager who was on his way to approve the exchange.

The manager said that they’d do the data transfer for free, but he did first ask the technician how much they usually charge. Why he did that, I can’t say. I don’t think it’s overly difficult, probably something that’s very automated.

Anyway we have to go back with the receipt and when I have more time than my lunch break to finish the process. We aren’t out of the woods yet, but I can almost seeing a clearing up ahead.

By: David B.

David B. — Mon, 16 Oct 2006 23:36:31 +0000

I recently purchased an xbox 360, but before I did I researched the heck out of the thing. I came to realize that a lot of people were having trouble with the systems failing on them. This led me to conclude that I had to get some sort of warranty on it so that I would be covered in case mine failed. I read everything I could about extended warranty plans from the main stores such as circuit city and best buy, and I found that, for the most part, they’re totally worthless. It sounds like they’re trying to fix your laptop for you, but why not just replace it already. I mean, come on! They probably have your warrantly expiration date posted on your account, and I’m sure that the employees say, “Well, if we can hold out for another X months, then he’ll have to buy a new one.” Anyhow, I just feel that the extended warranties are basically a ripoff when it comes to the major store chains. Of course, sometimes they work flawlessly, but most of the time they’re worthless. Only my opinion. I’m sure some would strongly disagree, and I’m sure some would strongly agree. What does everyone else think?